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What is included in the costs of a COOP rental?

The price you see includes mileage, refrigerated hours, incident costs if any are incurred, and the per-rental fee that we collect to support our platform.

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What methods of payment are accepted by COOP?

COOP accepts all major credit cards for deposits, prepaid mileage fees, and vehicle rental payment.

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How do rates compare to what I would see at the rental counter?

COOP offers prices on a wide variety of equipment that are competitive with local rental counters.

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Do I need to pay a deposit?

Once an Owner has accepted your reservation, you will be charged a prepaid mileage fee and a security deposit.

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What happens with my deposit once the vehicle is returned?

If the total amount owed for the rental upon return is less than your deposit, we will refund the difference to your card.

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Will I be charged tolls on COOP rentals?

Toll costs are your responsibility as the vehicle’s operator, they will be added on to the price of your rental or paid by you along the way.

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What if I have to dispute a charge?

If you see an unexpected charge on your account, contact our Customer Support team. A representative will be able to help with the charges on your account.

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Why is my card getting declined?

Your cards may have been declined for various reasons. Our COOP team generally doesn’t know the specific reason it was declined.

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Explore Our Main Categories

General

Learn more about the fundamentals of COOP.

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Your Account

How to edit your account and profile.

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For Owners

Things to know before listing your vehicle.

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Claims and Coverage

Things to know before reserving a vehicle.

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